Help Centre

Head to the login page and sign in with your Google account. Coach accounts are free — no credit card required. Once you're in, the onboarding tour will walk you through setup.

From your Athletes roster, click "Invite Athlete" and enter their email. They'll receive a secure link to create their athlete account and join your squad. Athletes need an active subscription to access their portal.

Yes — each athlete profile is configured for a specific sport, giving them sport-appropriate session categories, priorities, and AI context. As a coach, you can manage athletes across different sports from one account.

Athletes can connect Strava, Garmin, and Apple Health from their profile settings. Garmin and Apple Health sync automatically. Strava requires a manual sync trigger. More integrations are in development.

Navigate to Sessions → New Session (or the AI Import button to build from a document). Add warm-up, main, and cool-down sets. Each set supports reps, distance, time, and custom labels from your sport config.

AI Import lets you paste or upload an existing training program (text, PDF, or a document screenshot) and PerformX's AI will parse it into structured sessions. This is an optional paid add-on for coaches.

Sessions assigned to an athlete are visible to that athlete. Athlete-logged sessions are private by default unless the athlete chooses to share them with their coach. Coach notes and internal planning are not visible to athletes.

Yes — athletes can log sessions, competitions, and personal notes from their calendar. By default these are private. They can tick "Share with coach" to make any individual entry visible to their coach.

Athletes have access to an AI assistant that can answer questions about their training load, recovery readiness, and performance trends. It draws on their own data — coached sessions, logged results, and device metrics — not generic advice.

Coach accounts are free. Athlete subscriptions are billed monthly — pricing is shown on the pricing section of our homepage. Club plans (covering multiple athletes centrally) start from $49/month for up to 30 athletes.

Athletes can manage their subscription from their profile page. Cancellations take effect at the end of the current billing period — you keep access until then. Email billing@performax.coach if you need help.

We handle billing errors and technical issues case-by-case. We don't offer refunds for partial subscription periods, but if something went wrong on our end, contact billing@performax.coach and we'll make it right.